Refund Policy
Thank you for choosing Team Maestro. Your satisfaction is our priority, and we strive to provide an exceptional learning experience. If, for any reason, you are not completely satisfied with our services, please refer to the policy below for guidance.
Returns
We do not accept returns, as our services are provided in a digital and non-physical format.
Refunds
Refunds are subject to specific conditions and eligibility criteria. Please review the details below:
- Refund Eligibility:
- Refunds can only be requested within 14 days of the initial purchase.
- Refunds will only be processed for unused sessions. If you have used any part of a session package, a partial refund may be issued based on the remaining sessions.
- Non-Refundable Services:
- One-time registration fees, administrative charges, and downloadable educational materials are non-refundable.
- Customized tutoring plans or packages purchased during promotional periods may not qualify for refunds unless explicitly stated.
- Refund Process:
- To request a refund, please contact our support team at riyas2ict@gmail.com with your purchase details and reason for the request.
- Once your request is received, we will review it and notify you of the approval or rejection of your refund within 10 business days.
- Approved refunds will be processed to your original payment method. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Technical Issues
If you experience technical issues that significantly disrupt your learning experience, please contact us immediately. We will assess the situation and offer a rescheduled session or partial refund, as appropriate.
Damaged or Defective Digital Content
In the rare event that digital content (e.g., downloadable materials) is found to be defective, please contact us right away. We will provide a replacement or a refund depending on your preference.
Contact Us
If you have any questions or concerns about our refund policy, please reach out to our customer support team at riyas2ict@gmail.com. We are here to assist you and ensure a smooth and effective learning experience.
